Support desk
Common questions
Quick answers about products, shipping, returns, and support.
Do you offer free shipping?
Eligible U.S. orders over $100 qualify for free standard shipping. Handling usually takes up to 24 hours; delivery time depends on the shipping method and destination. Available shipping options are shown at checkout.
Are the products for professional artists?
Yes. Our catalog is built for working PMU, microblading, tattoo, and studio professionals.
Why are Brow Mapping String colors listed separately?
Each Brow Mapping String color is listed separately so artists can quickly choose the contrast that best fits their workflow. Availability may vary by color.
Can I request a product that is missing from the site?
Yes. Contact support with the product name, category, or supplier reference and our team can help check availability.
Can I return PMU or studio supplies?
Unopened, unused supplies can be returned within 30 days. Contact support before sending anything back. Buyers pay return shipping. Refunds are processed within 2–3 days after the returned item is received and approved. Include your order number and product details so our team can provide the correct instructions.
Why can’t I find a product I previously purchased?
Product availability changes over time. If you cannot find an item, contact support with the product name or previous order details and our team can help.
What kinds of products do you carry?
We carry PMU, microblading, tattoo, mapping, machine, cartridge, aftercare, and everyday studio supplies.
How do I contact support?
Email support@inkpermanent.com or use our contact form. We reply within 24 hours.