Refund policy

We want you to be happy with your order. If something is not right, we are here to help.

30 day returns

You can return unopened, unused items within 30 days of delivery. Items must be in their original packaging.

For hygiene and safety reasons, we cannot accept opened or used items. This includes needles, cartridges, blades and any item with a broken seal.

How to start a return

Please contact us before you send anything back. Email support@inkpermanent.com with your order number, the product name and a short note about the return.

Our team will confirm if the item is eligible and send you return instructions. Items sent back without contacting us first may not be accepted.

Return shipping

The buyer pays return shipping costs. We recommend a trackable shipping service, since we cannot issue a refund for a return we do not receive.

Refunds

We process refunds within 2 to 3 days after we receive and approve your return. The refund goes back to your original payment method. Your bank or card provider may take a few more days to show the funds.

Damaged, defective or wrong items

If your order arrives damaged, defective or wrong, email us at support@inkpermanent.com with your order number and photos of the item and packaging. We will make it right.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Questions

Email support@inkpermanent.com. We reply within 24 hours.